Getting the Best Technical Support

First Steps if you are having a problem in FrameForge:

Update to the latest version following instructions here and see if the problem has been solved by any updates it installs.
If not, then go to https://support.frameforge.com our online knowledgeable, available 24/7 which contains answers, tricks and tips and a wealth of information about using FrameForge.
If you cannot find an answer to your question/issue on this site,then next, verify if the problem is specific to a single file or if it happens in a brand new file. Once you've determined that,
Send an email to support@frameforge.com which contains a screenshot of any error message you are seeing, along with a detailed "recipe" how to reproduce the problem. In other words, something like the following (hypothetical) instructions:

I open the program by double clicking the program icon.
I then open my file by going to the File Menu and selecting it from the list of recent files.
When I try to drag in a chair it gives me the following message (Screen Shot) and I am unable to continue. This happens regardless as to which chair I select, though I can drag in other objects without problem.

If the issue is specific to a given file, then also send us the file in question along with a cpack of non-standard objects and textures. Read here for more details. if the file is very large (and they easily can be) please use a file sharing service like wetransfer.com (which is free)